At Your Local Dragon Ltd, we take privacy very seriously. Our privacy policy ensures that we communicate to you how we treat personal information.
We encourage you to read this policy carefully. It will help you make informed decisions about sharing your personal information with us.
Our Contact Details
Your Local Dragon Ltd
handy @ yourlocaldragon.com
Admin Office: Rhyd y Galen, Bethel Road, Bethel, Gwynedd LL55 1UL
Registered Office: Kirn Villa, Valley Road, Llanfairfechan, Conwy LL33 0SY
The third parties who host our servers do not control and are not permitted to access or use your personal information except for the limited purpose of storing the information.
Your payment details
Most of our customers pay by monthly Direct Debit via Go Cardless . Your payment details with Go Cardless are not seen or stored by Your Local Dragon Ltd and cannot be accessed by our staff.
If you decide to pay for your advertising by credit card, your credit card details are not stored by Your Local Dragon Ltd and cannot be accessed by our staff. Your credit card details are encrypted and securely stored by Worldpay (UK) Limited to enable Your Local Dragon Ltd to automatically bill your credit card.
Your personal information
You can let us know if your personal information changes by emailing us.
Your Local Dragon Ltd publishes community based magazines that are delivered door to door. We work with business owners to help them to advertise their services to local households.
We use a CRM system for the storage of data about a company or individual. That data can include personal information. “personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number.
Your Local Dragon Ltd may collect personal information directly from you when you book or enquire about advertising with us during a visit to our website or when you contact us by email or phone.
Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
You can always choose not to provide Your personal information to Your Local Dragon Ltd but it may mean that we are unable to provide you with a service.
Why we collect your data
Your Local Dragon collects your personal information so that we can provide you with the service and any related services you may require such as:
- Booking your adverts
- Sending invoices and recording payments
- Sending emails for invoicing, artwork approval statements, bookings
- Carry out marketing
- Comply with laws and regulations
- Communicate with you.
Your Local Dragon Ltd sends billing information, booking information, copy deadline dates and marketing information to you via email post and text messages. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the service. Your Local Dragon Ltd will only use your personal information you have provided for the purposes described in this policy or with your express permission. By providing your personal information to Your Local Dragon Ltd you consent to us storing it. Your Local Dragon Ltd will have effective control at all times whilst your personal information is stored. The server host’s role is limited to providing a hosting and storage service to Local Dragon, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.
Data Security
Your Local Dragon Ltd take all reasonable precautions to protect your personal information from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have that have Digital Certificates to ensure all data transferred between you and the service is encrypted. However, transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the service within a secure environment. The internet is not, in itself, a secure environment and we cannot give an absolute assurance that your information will be secure at all times. We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner. Your Local Dragon Ltd only discloses your personal information in limited circumstances such as if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this policy, including the provision of the service. Your Local Dragon Ltd will not otherwise disclose your personal information to a third party unless you have provided Your express consent. However, you should be aware that we may be required to disclose your personal information without your consent in order to comply with any court orders, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
The third parties who host our servers do not control and are not permitted to access or use your personal information except for the limited purpose of storing the information.
It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at handy @ yourlocaldragon.com. Your Local Dragon Ltd will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested. We’ll only keep your personal information for as long as we require it for the purposes of providing you with the service. However, we may also be required to keep some of your personal information for specified periods of time, for example laws required by financial reporting legislation.
Opting Out
You can opt-out of any email communications. Your Local Dragon Ltd sends billing information, booking information, copy deadline dates and marketing information to you via email. You can choose to be removed from any mailing list not essential to the service and Your Local Dragon Ltd will remove you at your request.
If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation to handy @ yourlocaldragon.com or by letter to our registered address.
Our Privacy Officer will endeavour to provide an initial response to your query or complaint within 10 business days, and investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary
Updates
This policy may be updated from time to time. Your Local Dragon Ltd reserves the right to change this policy at any time, and any amended policy is effective upon posting to this Website. Your Local Dragon Ltd will make every effort to communicate any significant changes to You via email. Last updated: September 2021